Why Indian Railways is too Eager for Feedback all of a sudden?

Recently, I was travelling by Train and suddenly a Railways employee came to clean it. In the next five minutes a few people (including yours truly) received a rather elaborate feedback form and a pen to fill it.

Not knowing what rating to give on the provided scale of 1 to 5, I filled up numbers between 2 – 4 to give them an average rating of 3. This is similar to the technique I used to answer multi-choice questions in exams, but that’s for a different post.

I left the PNR No. column empty. But the attendant wouldn’t take it without that all-important information. He made me refer to it on my phone and fill it up. I obliged. I was glad that I was done with the feedback thing with my contribution towards improving a thing or two.

The next day, I got a call from Indian Railways in the morning when I was taking bath. I missed it. I got another call soon after and I missed that too. I attended the third call which I got after a couple of hours and then cut it hoping that will stop the calls.

But it seemed IR was not pleased with my inaction. I got one more call. This time I made sure I not only attended it but also chose all the appropriate options for the feedback before cutting the call, hoping to end the call series.

Interestingly, one of the questions was about punctuality. I used this opportunity to give them a ‘2’ rating for taking us 1-hour late to the destination. That one grace point was for starting the train on the correct time 🙂

Now, since I have dutifully given my feedback, I hope not to receive any more calls. Just to make sure, I sent a reminder to Indian Railways over Twitter (this account was mentioned over the phone). Here is the screenshot –

indian railways feedback

I mean, I am a dutiful citizen who wants to give feedback to the Indian Railways to improve services and all, but this, I felt, was stretching the feedback activity a bit too much. Don’t you agree? 🙂

Destination Infinity I am Rajesh K, the author of this blog. While this blog is my hobby, I am a Freelance Video Editor by Profession. If you want to make Videos for Business or Special Occasions, do visit my other website WOWSUPER.NET to see the portfolio and get in touch.


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